Understanding Taxi Dispatch Systems: A Deep Dive into Insoftdev’s SmartCar Solution

Understanding Taxi Dispatch Systems: A Deep Dive into Insoftdev’s SmartCar Solution

In today’s fast-paced world, the need for efficient transportation solutions is paramount. One such solution that has revolutionized the taxi industry is the taxi dispatch system. But what exactly is a taxi dispatch system, and how does it work? Let’s delve into the details and explore how Insoftdev’s SmartCar solution stands out in this domain.

What is a Taxi Dispatch System?

A taxi dispatch system is a comprehensive solution that automates the process of dispatching taxis to customers. It integrates various components, including booking platforms, driver apps, and administrative panels, to ensure a seamless taxi booking and delivery experience. Here’s a breakdown of its functionalities:

  • Booking Interface: Allows customers to book rides, providing details like pickup location, destination, and preferred time.
  • Driver Application: Notifies drivers of new bookings, allows them to accept or decline rides, and provides navigation assistance.
  • Administrative Panel: Enables taxi companies to manage bookings, track vehicles in real-time, and handle payments and customer feedback.

Why is a Taxi Dispatch System Essential?

  • Efficiency: It reduces the waiting time for customers and ensures that drivers get consistent bookings.
  • Real-time Tracking: Taxi companies can monitor their fleet in real-time, ensuring safety and timely service.
  • Automated Payments: The system can handle payments, making the process cashless and hassle-free for both drivers and customers.
  • Feedback Mechanism: Customers can rate drivers, ensuring quality service and accountability.

Insoftdev’s SmartCar Solution: A Game-Changer in Taxi Dispatch Systems

While there are numerous taxi dispatch systems available, Insoftdev’s SmartCar solution stands out for several reasons:

  • Flexibility: SmartCar is designed to be adaptable, catering to both taxi companies and individual drivers.
  • End-to-End Automation: From the moment a traveler places a request to the feedback they provide post-ride, SmartCar handles it all.
  • Eco-friendly and Cost-effective: By optimizing routes and reducing idle time, SmartCar not only saves money but also contributes to a greener environment.
  • Aggregate Booking Platform: It’s not just a dispatch system. SmartCar allows travelers to choose from multiple transportation services, making it a one-stop solution for all transportation needs.


A taxi dispatch system is no longer a luxury but a necessity in the modern transportation landscape. It brings efficiency, transparency, and convenience to an industry that thrives on timely service. Insoftdev’s SmartCar solution, with its innovative features and comprehensive approach, is poised to lead this revolution. If you’re in the taxi business and looking to elevate your services, Insoftdev’s SmartCar is the solution you’ve been searching for.


Branded Passenger app

Mobile Apps are gaining popularity and attract new clients.


By using our bespoke and customer branded applications you can offer a fast and convenient way for your clients to order setting you apart from the rest of the companies.


Our first class iPhone and Android apps are designed to not only suit your needs, but also those of your customers.


Get real time bookings straight into your online system and allow your customers to receive instant quotes. Cash? Card? You choose.

Download our app for test


Accounting and Billing module

Back-end reporting and accounting tool through which you can generate automatic billing reports for you clients by defining special filters starting from booking reference number, date range selection, account selection and much more.

Make your life easier by using our automated sending of the PDF receipt after each booking is completed. Completely hassle free!!

Accounts & Billing features:

Individual Client credentials that can be allocated to an Account
Corporate Account support
Fare Table per Client Account
Live search box for existing Client search
Report pannel for each client

Business performance analytics

Smart2Car enables you a remote access and generation of full detailed reports necessary to easily check the amount of money you need to collect or pay from and to each driver, the number of incoming jobs on a timeframe or to access full bookings statistics and analytics.


Create invoices for your drivers that do work on account.


Keep driver and vehicle records.


Maintain a comprehensive database.


Warn the user about the imminent document expiry.

Reporting Module Features:

Drivers’ jobs history
Full bookings statistics and analytics
Driver invoicing support, automatic invoice generation based on previous weeks jobs’ history
Driver List & Schedule
System Employees
Driver Revenue Reports

Amazon Cloud Backup

Amazon Cloud Backup

Since all your data is stored in the Amazon cloud, backing it up and restoring the same is relatively much easier than storing the same on a physical device.

Process of Data Backup

Amazon Cloud service providers are competent enough to handle recovery of information.

The entire process of backup and recovery is much simpler than other traditional methods of data storage.

Smart2Car takes automatic backups online automatically at preconfigured intervals.

These backups can be easily reloaded for recovery purpose.

AWS Cloud Secured Platform

AWS Cloud, and why is it the best solution for your company?

AWS Cloud security solution is a fast-growing service that provides many of the same functionalities as traditional IT security. This includes protecting critical information from theft, data leakage and deletion. Controls are put in place to secure data. Cloud data is secured in data centers. Some countries require data to be stored in their country, so if your provider has multiple data centers, this can help. AWS Cloud Data storage often includes certain compliance requirements when storing credit card numbers or health information. Many cloud providers offer internal audits to ensure that compliance requirements are met for any information you store in the cloud. Make sure your cloud provider is committed to monitoring logs and responding to events. If you ask yourself to whom is this adressed , you have to know that is not a large-company feature, as small businesses are twice as likely as larger companies to have implemented cloud-based backup and recovery solutions that save time, avoid largeparty expertise as part of the deal. InSoftDev use Amazon Web Services (AWS) servers. Both InSoftDev and AWS understand that customers care deeply about privacy and data security. That’s why we implement responsible and sophisticated technical and physical controls designed to prevent unauthorised access to or disclosure of custo up-front investment and roll up third-mer content.

Just How Secure Is The Cloud? And why is a must to use it for profit growth ?

  • Work from anywhere: With AWS cloud computing, if you’ve got an internet connection you can be at work. You can coonect to the backoffice app and control the hole business in just seconds. You can connect from laptops or even smartphones on your holidays or travels.
  • Flexibility: Cloud-based services are ideal for businesses with growing or fluctuating bandwidth demands. This means that no matter the number of vehicles you have, the quality of services will always meet the highest standards.
  • Automatic software updates: The beauty of AWS cloud computing is that the servers are off-premise, out of sight and out of your hair. We let you free to focus on the things that matter, like growing your business while all the changes or updates will be done by us.
taxi dispatch Amazon AWS cloud security

Organize from wherever on the planet right on your computer or laptop connected to internet!

INSOFTDEV dispatch cloud security AWS cloud security

AWS Cloud benefits:

Automatic software updates
Work from anywhere
Environmentally friendly
Reduce spending on technology infrastructure
Reduce capital costs
Backup and Recovery

INSOFTDEV Driver App Download

Smart2Car AppStore AppStore Smart2Car Driver
Driver Mobile Apps

Presented by INSOFTDEV

Smart2Car Googleplay GooglePlay Smart2Car Driver

How does the automated dispatch works?

How does the automated dispatch works? Do you own a taxi, cab or chauffeur business? Are you in search of new solutions that will help increase the efficiency of your business and reduce the costs with human resources? Then, let’s see how SmartCar, the new intelligent taxi system can help your company grow. First of all, the new system is a complete suite of integrated solutions that address to passengers, drivers, operators and not in the end to the company’s management team. One of the most important component of SmartCar is the Booking, dispatching and management solution also called the Back-office module where all operations are meant to help you increase the productivity of work and to reduce maintenance costs. As the main word in this equation is auto-dispatch, let’s see how it really works. First of all what does dispatching stands for? When we talk about taxi industry the dispatch is correlated with assigning a vehicle to a customer. Actually each company has certain rules and criteria for their dispatch process. In most of the taxi companies clients are matched to the vehicles according to the order in which they’ve called and of course according to the proximity of the driver to each pick-up point. With SmartCar the process basically follows the same scheme. When the system is dispatching a task it searches the best option according to the rules that have been set up straight by the beginning. If we talk about the automated automated dispatch of all the bookings that enter into the system to the drivers the system can take into account the following factors: – Security: Firstly, our algorithm will see if the driver is logged into the application. Next, our intelligent dispatch will see if his papers are fine and last but not least if the car type is the same as the client requested. – Predefined rules: Before going into the ins and outs of the Automated Dispatch let’s see the predefined rules. Highly flexible, you can set in the beginning the algorithm to be active on a time-frame. You know how business works and we have enabled you the option to allow the AD to work whenever you want, send notifications to a set number of drivers, set a range from the pickup address to search within and a threshold when the AD will start working. – Algorithms: And now comes the good part. Setting up the algorithm. Here you have several options to select from and even a combination between them like queuing system, geolocation/proximity, the number of bookings, distance traveled in a day or earnings. By using these options or a combination between them we’ve covered almost every rule that you might want to use for allocation. If you don’t think so, we’re opened to suggestions. The Back-office module has many other functionalities that you can use: drivers jobs reports, price management module, jobs allocator, jobs list according to their status, registered clients list, notifications for drivers and jobs, car types list, invoice module and many others. Just take your time and try the innovative SmartCar complete online dispatch solution and it is for sure that you are going to love it. But how exactly can you control the automated dispatch system ?! Keep on reading and you will find out! 1. SmartCar Automated Dispatch (SCAD) engine can be enable from System Configuration → Dispatcher →Rules.SCADshot1 It can be disable anytime for the entire system, or individually for days and time frames of the week. The controller can dispatch jobs on-the-fly or enable the system to queue, program and dispatch automatically the pre-bookings with ‘x’ minutes before the pickup time. 2. Once you’ve accessed the above menu, you can enable automated dispatcher for specific days or time frames as bellow.SCADshot2 3. The automated dispatch, SCAD, can work in silence mode, while assisting your controllers with suggestions only, or taking the full control overbooking and dispatching operations, program the jobs, dispatch to your drivers, inform the controller and the passengers. 4. SCAD can dispatch the jobs following the distance or queue algorithms. 5. You have full control over the drivers queue length and the Accept time out for the drivers, to confirm the job and the passenger to receive the confirmation notifications along with the drivers details which will pick them up. 6. We know each cab company has it’s own rules for dispatching the jobs. That why our SCAD engine can use more than 100 different algorithms for generating the drivers queue along with the priorities. The system been designed to support a large areas of businesses and operations.SCADshot3 The bellow conditions can be used one by one, mixed or all: – by distance – the nearest driver from the pickup will have the highest priority in the queue, while the farthest driver will have the lowest priority – by order number; simple rule- first who will check-in within a preset area, will be first out. – seats numbers, check-in luggage, hand luggage – we’re doing a best match between the client preferences and the drivers and their cars. – bookings today – a driver which had more jobs in that day will have a lower priority in the list compared with a driver which had less jobs in the same day; – total price today – a driver which earn more money in that day will have a lower priority in the list compared with a driver which earn less money in the same day; – distance today – driver which drivers more miles that day will have a lower priority in the list compared with a driver which drive less mile in the same day; – radius – you decide the best radius within what will be considered the eligible drivers for a pickup job. 7. Do you operate a large fleet with a various range of vehicle types? Then definitely you may not want the SCAD to run for minibus and coach jobs. Its your choice to decide what type of vehicles to be considered by SCAD.SCADshot4 8. Do you decide not dispatching jobs to drivers and vehicles with papers/licenses expired in order to avoid any legal penalties? SCAD engine takes care of this matter – those driver can be skipped. 9. We’ve been designed a special dashboard for SCAD from where you can monitor the SCAD activity along with the jobs in progress.SCADshot5 10. Queue, program and dispatch the pre-booking jobs. If the AD is enable, any booking with pickup in the near or distant future will be queue by AD and be program ed for dispatching within X minutes till pickup time.SCADshot6 11. The controller will decide if a job must be ignored and skipped from programming, or manually programmed instead. In the dedicated SCAD column from Booking list you’ll know for each booking the SCAD status (queue, programmed, executed).SCADshot7 For the jobs what been programmed, there will be listed how many minutes remained till will it be dispatched (E.g.: in bellow print screen there will be 257 from now till this job will be automatically dispatched). SCADshot8 12. For all executed SCAD jobs, the controller can view the history of SCAD decisions.SCADshot9 13. And finally, bellow you can see the User and driver experience. SCAD will do your job.SCADshot10 14 day free trial available